FAQ

We’re a dating app that takes online dating offline. Every day we’ll send you a handful of people we think you’ll like. If it’s a match, you skip the chat. We’ll organize your first date at one of our safe partner pars in your area.

You’ll find us at the bottom of the FAQ or in the app. You can reach us daily between 9 AM and 9 PM.

We're available in many cities across the UK, the Netherlands, Belgium, Germany, France, and the US. Check breeze.social/about for a complete overview.

The date is canceled on your behalf if you request a cancellation, let your match expire, do not confirm the date, do not respond to requests to replan the date, or if you replan the date multiple times or within 24 hours before the date and your match declines the replan proposal. At Breeze, a match = a date, so canceling before the date is planned also counts as canceling the date. Deleting your profile or being banned from Breeze will also cancel all your upcoming dates.

You can cancel the match by going to your Match > Click on the pencil > Cancel. You can send a message to let them know why you don't want to date anymore. Please note that our cancelation policy is applicable here, meaning your account may be temporarily frozen and you may lose your date token.

We want to encourage Breeze matches to go on dates, so there are penalties for canceling dates. If you have a Breeze Culture badge, you will lose your badge. You'll get it back once you go on a date. If your date was already planned, you'll lose your date token since we already made costs to plan the date. If you cancel multiple times, your account can be frozen (Breeze Freeze). This can last from 3 days up to 1 month, depending on how often you have canceled and been on dates. The freeze prevents you from responding to new profiles, but you can still respond to matches and attend your planned dates. If you cancel extremely frequently, you may be banned from Breeze. You will receive a warning if your next cancel will result in a ban.

Yes, if you paid for the date before it got canceled, your token will be returned to your date wallet.

Once a date is planned, you will lose your token if the date is canceled on your behalf (see: "How can my date be canceled?"). If the date was not planned yet, your date token will be returned to your date wallet. However, it cannot be refunded to your bank account.

If you want to cancel within 4 hours before the date, please contact your date directly in the pre-date chat and use the edit reservation button in the top right corner to cancel your date. If we made a reservation for you, you should inform the date location yourself. Please note that our cancelation policy is applicable here.

Your match will expire if you do not pay and provide your availability for your date within 72 hours of the match being created. The same holds for not responding to a replan proposal within 72 hours of receiving it. This will cancel the date, and as a result you may lose your Breeze Culture badge or your account may be frozen.

We ask for a final confirmation 30 hours before the date to ensure both of you will show up. You have until 4 hours before the date to confirm. If you don't do so in time, your date will be cancelled. If that happens, you'll lose your date token, and your account may be frozen.

Sometimes life gets in the way- so you'll always get one fair chance to replan each date, by changing the time or day. If you request a second replan for the same date or a replan within 24 hours before the date, your match will have the option to decline your request. This will cancel the date on your behalf, in which case you'll lose your token, and you may lose your Breeze Culture badge or be frozen.

We’ve analysed over 100.000 profiles and have summarised some tips here.

The checkmark indicates that this person has verified that they are the same person as shown on their profile photos using a live selfie.

This badge indicates that they've consistently gone on dates without cancelling them. We reward people that are serious about going on dates by giving them this badge and a bigger chance of being matched. You lose this badge once you cancel a date.

The positive experience badge indicates that another user confirmed they were a pleasant and respectful person to go on a date with. In the feedback after the date you can let us know the other user was okay. This user will then receive the positive experience badge.

We don't earn money by luring you into premium subscriptions or by showing you ads. Paying per date means we only earn once you receive value. This way our goals are in line with yours: instead of keeping you on the app as long as possible, we want you to go on a date. Next to this, the payment also acts as a commitment that you'll both show up for the date.

The price of a date varies by country. It usually ranges from €10 to €15 or the equivalent in your local currency. You can find the exact pricing on the Date Tokens explanation page.

The price includes our service of matching and organizing your date, and the partner offering a deal on your first drink.

You need date tokens to pay for a date. You can buy a date token, or a package of date tokens, after you've matched. Unused date tokens are visible in your wallet. A date typically costs 1 date token. However, the cost may vary for different types of dates.

You can buy multiple date tokens in a package for a discounted price. This means you can go on multiple dates for a lower price than when you buy individual date tokens.

If your token is in your wallet, you can have your money transferred back to your bank account within 14 days of purchase. You can request this through our helpdesk. If you’ve purchased a package, you can only receive a refund if the package is still complete. Upon a timely request, we will also issue a refund if your date token was used for a date that was canceled due to partner bar unavailability. The same applies to the remainder of your date token when we failed to make a reservation and you selected the venue yourself. If a date is canceled on your behalf after it has been planned, you won't receive your token back because Breeze has already made costs to plan the date. If the date has not been planned yet, you will receive your date token back in your wallet, but it cannot be refunded to your bank account. If your match cancels the date, you will receive your date token back and you can have it refunded to your bank account as long as it was not part of a token package. The date is canceled on your behalf if you request a cancellation, let your match expire, do not confirm the date, do not respond to requests to replan the date, or if you replan the date multiple times or within 24 hours before the date and your match declines the replan proposal.

Date tokens or packages can't be transferred back to your bank account after 14 days of payment, as per our General Terms. If you cancel a date within those 14 days, the date token that will be refunded to your wallet can't be transferred back to your bank account anymore.

If you've purchased a package, you can only get your money transferred back to your bank account within 14 days if your package is still complete.

You’ll usually receive your reimbursement within 1–5 business days after we’ve processed the transfer. Occasionally, it may take up to 10 business days, depending on the processing time of your bank.

You can request to transfer your unused date tokens to a friend via our helpdesk. Only date tokens you have paid for yourself can be transferred.

Using a date token to pay for your date means you can't make use of your right of withdrawal anymore. The same applies to a partially used package. You've agreed to these terms before paying for your date.

More on using your right of withdrawal can be found in our General Terms.

Once a date is planned, you won’t get your token back if you cancel. If your match cancels you will get your token back.

Amazing! You have 3 days to pay for and plan your date. After you've found a time that works for both of you, we'll make a reservation for you at one of our partner bars. We'll ask you for a last confirmation 30 hours before the date, to make sure you're both still on. All that's left is to go for a drink with your new match!

We skip the chatting and go right into going on a date. This leads to people being more cautious of who they want to match with. So don't worry if it takes a bit longer for you to get a match than you might be used to, that's normal!

We predict the probability you'll match with someone based on both of your profiles, preferences and behaviour in the app. We send you profiles of people you have a high match probability with, or people who have already liked you.

No, we only show you profiles of people that have not seen you before or have already liked you.

That is because we don’t have many possible suggestions for you. You can fix this by broadening your preferences.

You have 15 seconds to undo a like through the button on the profile tile. If you don’t and it becomes a match, you will have to cancel it.

Go to the Account tab on the right > Date preferences.

These are groups you can join and create with like-minded people. You'll only see if someone is in a certain matching pool if you're in the same one.

Sleep mode means your profile won't be suggested to others anymore and you won't receive any suggestions. However, you can still get a match with someone you liked just before you went into sleep mode.

Yes! Go to the Account tab on the right in the app > Date preferences > Date limit. If your matches exceed your limit, we'll keep the next matches unrevealed until your next date is done. You can also reveal them yourself whenever you're ready.

If they’ve already seen and liked you too, you'll match instantly. If not, we’ll send your profile their way in their next matchround. Usually you’ll hear if it’s a match within 24 hours, depending on how often they use Breeze.

This can happen due to a couple of reasons: either our partner bars are not available on those days or your match has a date planned.

We reveal your date location a few days in advance.

If the location doesn’t work for you, you can easily change it in the app. From 7 days before your scheduled date, go to your match → click on edit (pencil icon) → tap ‘Change location’ → and choose a new location from our available partner bars.

You can switch to a different partner bar up to 30 hours before the date. After that, changing the location will open a chat with your match so you can discuss an alternative together. You won't be refunded your token if you go through with a last-minute change.

Only if you want to change it to a city in which we are not live yet, since it might make more sense for you and your match. Send us a message in the helpdesk.

This way we know that you’re committed to going on the date. If you want to know more about our business model, please check the payment FAQ.

You can easily update your availability by tapping the pencil icon within your match. You get one fair chance to replan each date, by changing the time or day. If you request a second replan for the same date or a replan within 24 hours before the date, your match will have the option to decline. This will cancel the date, in which case you'll lose your token, and you may lose your Breeze Culture badge or be frozen.

We’ve made a reservation for you at one of our partner bars in your city. Let the staff know you’re on a Breeze date and they will guide you to your table. The location offers a deal on your first drink, check with staff which drinks are included.

We’ll open up a chat starting four hours before the date. This helps you communicate in case you're late or can’t find each other at the location. The chat remains open for five hours. If it's something urgent you can always reach out to us, we'll pass on the message to your date.

After the date, you will be asked some feedback questions about the date. This helps us improve our service. You can also optionally share your phone number with your date through the feedback form.

We ask you both if you already have exchanged phone numbers. If not, you can choose to do so. This will only happen if you both say yes.

Your date will take place at one of our partnered date locations. These locations know that it’s a first date and keep an eye out for misbehaviour. If you feel uncomfortable during your date, please let an employee know!

Although the actions of others are never your responsibility, these are things you can do to stay safe during your date.

1. Make sure your phone is charged
2. Check when to leave for your latest way to get home safely
3. Tell your friends about your plans
4. Share your live location with your friends
5. Bar personnel can help you out, if you’re feeling uncomfortable.

During the date

1. You welcome everyone with the right intentions
2. You don’t cross any boundaries
3. You are honest about who you are, and what you want

It's a twist on the usual one-on-one, you'll share a table with 6 to 10 other singles at a partner bar we've picked out. Think easy conversation, new faces and maybe someone worth a second look.

Usually between 6 and 10 people. We put the table together based on your Date Preferences, so everyone's there for the right reasons.

Not beforehand, and that's kind of the point. You'll find out who's at your table and what the profiles look like once the date starts, just show up and see who you meet.

It costs the same as a regular date: one date token. If we can't seat you at a table, don't worry, that token goes straight back to your wallet.