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FAQ

General
How does Breeze work?
When can I reach the helpdesk?
Our cancellation policy
What should I do if I don't want to date my match?
What happens if I cancel a date?
What happens if I don't respond within 3 days?
Do I get my date token back if I cancel the date?
Do I get my token back if the other person cancels the match?
What should I do if I don’t want to date my match and it’s less than 2 hours before the date?
What happens when one of us doesn't confirm their presence on the day of the date?
Profile
Do you have any tips for my profile?
What does the blue checkmark on someone's profile mean?
What does the Breeze badge on someone’s profile mean?
How do I delete my account?
Payment, refunds & date tokens
Why do I have to pay for a date?
What is included in the price?
What is a date token?
What is a package?
When can I get money back for my token?
What are other ways I can receive date tokens?
Why are some date tokens I paid for non-reimbursable?
Why can't I find my reimbursement on my bank account?
Why did I not get any credits when I referred a friend?
What if I don't need my date tokens anymore?
Can I use my right of withdrawal?
Matching
I matched! What now?
How come I still don't have any matches?
How does the algorithm work?
Do we see each other's profile at the same time?
Why do I get such a small amount of profiles?
How do I undo my like?
Where can I change my preferences?
What are matching pools?
Can I still get matched when I'm in sleep mode?
Can I limit the amount of matches I get at the same time?
How long can it take before I hear if it's a match?
How do I reactivate my match?
What are streaks?
Planning a date
Why are some days missing in the datepicker?
Can you change my date location?
Can you change my date city?
Why do I have to pay before I can postpone?
What should I do if I don’t know when I’m available?
What happens if my match doesn't respond to my availability?
The date
How does the walk & talk date work?
How does the drinks at bar date work?
If I'm delayed on my way to the date, how should I let my match know?
What happens after the date?
How does the phone number exchange work?
I’m nervous for the date, do you have any tips?
Safety & consent
How does Breeze ensure safety on my date?
Do you have any tips for dating safely?
What is your stance on consent?

In need of personal help?

The Helpdesk is available every day from 9:00 to 21:00, including weekends.

Send us an email